Frequently Asked Questions
Explore our FAQ page for detailed answers about our services, pricing, processes, and how we operate to support your business.
Our subscriptions come with a 12-month minimum commitment, followed by a month-to-month structure. This allows us to build lasting partnerships while providing ongoing support for your evolving needs.
If you cancel early, you’ll owe the full cost of the website ($3,850), minus the payments you’ve already made. Our subscription model is designed to foster long-term relationships, ensuring both parties invest in a successful collaboration.
Yes, subscriptions are indefinite to maintain and optimize your site over time. Many clients find the ongoing service invaluable, as it ensures their website continues to deliver strong results and adapt to their business growth.
Payments have a 7-day grace period. After that, a $25 late fee is applied. If invoices remain unpaid and there’s no communication, we may terminate the contract, but only as a last resort. We value transparency and partnership, so we encourage open dialogue to resolve any payment concerns.
We use Stripe to securely process payments via credit or debit card for subscriptions. For lump-sum payments, we also accept ACH bank transfers to minimize processing fees.
Yes, additional pages cost $100 per page as a one-time fee, not a recurring charge. We believe in fair and transparent pricing.
If you’re unsatisfied during the design phase, we’ll issue a full refund of your initial payment. Once development begins, refunds are at our discretion, but our priority is always your satisfaction and confidence in the final product.
Yes! For $50 per month, you can enjoy unlimited edits and support with a 12-month minimum commitment. This ensures we can maintain the same level of quality and responsiveness over time.
Lump-sum plans offer long-term cost savings by paying upfront, while subscriptions provide affordable, manageable monthly payments with ongoing support. Your choice depends on your cash flow and whether you value continuous service or a one-time investment.
Yes and no. Our packages include key on-page SEO elements like fast load times, optimized content, and metadata. For advanced, ongoing SEO services, we partner with experts to provide tailored solutions that align with your goals.
We offer transparent pricing starting at $150 per month for a standard 5-page small business website, designed to fit within your budget while delivering exceptional value. Custom pricing is available for larger or more complex projects.
We hand-code every website for speed, security, and customization. We prioritize long-term client relationships, mobile-first design, and 24/7 customer support.
Yes, we offer unlimited edits at no extra cost. Your website should evolve with your business, and we’re here to support that growth.
For standard 5-page websites, we typically complete projects in 2–3 weeks. Larger or custom sites may take longer, but we always provide a clear timeline.
No, the site remains our property, but you retain full ownership of your domain and assets, which we’ll transfer to you upon cancellation.
Never. Our sites are fully hand-coded for performance, security, and customization — no templates, no bloat.
Custom-coded websites are faster, more secure, and require less maintenance. No plugins, no updates, no vulnerabilities — just pure, efficient code.
Our service includes strategy, content creation, scheduling, video reels, audience targeting, reputation management, and monthly performance reports—everything small businesses need to grow their online presence.
We focus on the platforms that matter most for local businesses: Facebook, Instagram, and Google Business Profile. We tailor strategies to fit the strengths of each platform and your specific goals. We also support TikTok and LinkedIn for clients who need them.
We handle content creation from start to finish, but we love when clients share photos, updates, or ideas. This helps us keep things authentic and aligned with your brand voice.
Yes! We monitor engagement, respond to comments, and can help triage messages so your business maintains a strong, responsive presence without the stress.
Posting frequency depends on your plan, but most clients receive 1-3 posts per week, plus stories, reels, and community engagement where needed.
We use geo-targeted campaigns, local hashtags, and engaging content to attract nearby customers. Our strategies focus on quality growth, not just vanity metrics.
Yes, we help encourage happy customers to leave reviews on Google and provide tools to automate follow-ups, so your online reputation keeps growing.
Absolutely! Many clients bundle social media with branded email campaigns to keep their audience engaged both on and off social platforms.
Yes, our social media services are subscription-based with a 12-month minimum. You must also be a customer of our website plan to engage in our Social Media services.
After six months, you’ll move to a month-to-month plan. Many clients choose to continue because of the steady growth and consistency we help maintain.
Our back-office services are designed for small businesses across various industries. Whether you're a solopreneur or managing a retail shop, we’ve got you covered.
Pricing is flexible and tailored. After a free consultation, we’ll create a plan aligned with your goals and budget.
Yes, our services are scalable and designed to grow with your business. Adjust, add, or remove services as your needs evolve.
We build long-term partnerships and tailor our systems to your current and future needs, providing hands-on, expert support every step of the way.
Your Question Not Listed?
Please feel free to reach out to us with any questions that were not answered in our FAQ.
